• Councillor Mark Grimes

CareTO Pilot at Lakeshore Lodge

The City has launched a 12-month CareTO pilot program at Lakeshore Lodge Long-Term Care Home, here in Etobicoke-Lakeshore.


CareTO is a made-in-Toronto, emotion-centred approach to care for long-term care (LTC) residents. A multi-year staff plan prioritizes the hiring of additional direct care staff to meet the complex and diverse needs of residents, with the aim to achieve four hours of direct care per resident per day.


The CareTO emotion-centred approach:

  • Shifts away from the traditional task-oriented, schedule-driven model of care to a social model of living.

  • Ensures consistent caregivers for residents to enable relationships to develop and thrive, with emphasis on meaningful engagement, personal preferences and previously enjoyed life routines.

  • Redesigns the living spaces to be less institutional, more intimate, cozy and reminiscent of home, with improved access to the outdoors and safe places to wander.

  • Addresses the significant diversity of Toronto’s LTC residents, including by promoting resident-centred menus that accommodate culturally diverse and evolving preferences.

Further information is available here.