After years infrequent and unreliable service, 10 minute or better service was finally introduced on the 501 streetcar this January. I met with the TTC regularly to ensure they understood the unique challenges facing our portion of the route, especially around the Humber Loop and Park Lawn. The delay in delivering the new streetcars made implementing this service a real logistical challenge, but they agreed to provide shuttle busses along the route to try and fill that gap. I was assured short-turns would be a thing of the past. I was concerned about riders having to transfer at the loop but I was guaranteed there would often be an empty streetcar waiting for them, and if not it will only be a few minutes before one would arrive. I was also told that this route split at the Humber Loop was temporary.
I asked residents to let me know what they thought of this new service, and I have received mixed reviews. Most people have acknowledged that streetcars are coming more frequently, and that the route supervisors at the Humber Loop have been able to answer questions about the transfer, provide directions, and increase the feeling of safety. I have also heard that the transfer at the Humber Loop is frustrating, especially for people who live in Humber Bay Shores. It is cold and dark in the evenings, and often more than one streetcar lets passengers off before there is a new car there to pick them up for the rest of the westbound trip. I have sent every single one of your concerns to the TTC directly.
I spoke with the Chief Service Officer this morning who has confirmed that this route split at the Humber Loop is temporary. The increased streetcar frequency with the adjusted route schedule requires more cars than are currently available for the entire Long Branch-Neville Park route. As I’m sure you’ve heard on the news, there has been a significant delay in the delivery of the TTC new streetcars. We need these new cars to be able to fill those gaps. He also agreed that the route schedule does need some tweaking. It is not their intentions to leave people waiting at the loop in the dark so they will look at ways to adjust the timing to provide the equal service on the western portion of the route that was promised.
As always, thank you for helping me work with the TTC to provide better service to ward 6.